FAQ'S

01.

02.

How long until we get our photos and how do we receive them?

How many photos will I get?

You can expect to receive a minimum of 50 images per hour. So if you book 10 hours, you will receive at least 500 images. However, it is not uncommon to also receive up to 800 images.

About 4-6 weeks via an online gallery

04.

03.

Do you travel?

Do I need a second photographer?

Absolutely! We love to travel, and nowhere is off limits!

There are no travel fees for any wedding within a 2 hour drive of Sydney, however, for longer drives, interstate and international bookings, we have fixed travel fees which we will send out to you upon your initial enquiry.

If you wedding is in or near Auckland, New Zealand, then there is only a small travel fees involved as we will have family to stay with.

We highly recommend adding a second photographer, and here’s why:

1) They double the coverage during the same amount of time which means it’s less likely any spontaneous / candid moments will be missed throughout the day.

2) It allows simultaneous coverage in different locations. This can be handy in situations such as getting ready, where one photographer can be photographing the boys, and the other with the girls. Or, while we’re off getting family photos, they’re able to get photos of guests

3) Provides multiple perspectives on important moments. For example, being able to capture not only the bride walking down the aisle, but also the Grooms first reaction to seeing her is almost impossible with one photographer.

4) A second photographer means we have an extra set of cameras in case any kind of technical malfunctions occur

With all this in mind, they definitely add a lot of value and security to your special day

05.

WHAT IS YOUR STYLE?

We're really laid back and pride ourselves on being able to create a relaxed environment for you to truly be yourselves. We want to capture not only what your day looks like, but felt like.

Our images reflect a timeless, romantic and candid style by using as much natural light as possible. So we will only use a flash when the sun goes down as we want to capture the mood & precise feeling of moments, without artificially altering it.

If you want to see more of our work please visit our portfolio or instagram page

07.

06.

Can I get a copy of the RAW files?

What if I’m camera shy?

Unfortunately, not. However, you will receive high resolution images, edited in a manner that’s reflective of my style. These images will allow you to print canvases, large prints, and a host of other items. The raw files are basically the foundation that provides us the latitude to edit and create a photo, so think of a raw image as cake batter. There’s a good chance cake batter isn’t something you want to enjoy, but once we've baked it, frosted it, and added some sprinkles, you’ll get precisely what you wanted: a beautiful cake.

Hopefully you’re hiring us to document your wedding because you’re attracted to our style of photography, so the images you get as part of your wedding day will reflect just that.

Don’t worry, you’re not the only one! A lot of couples we have worked with tell us at some point during the day, that they hate photos. We’re pretty relaxed photographers, so we will blend in with your guests pretty easily.

People always look their best when they’re natural and able to be themselves, so we like to take a step back and observe, capturing the real smiles, the real laughter and of course the real affection, but with the right amount of guidance and direction. We might interact with you by giving you some fun or silly games to play to help calm your camera nerves and enabling you to interact with each other naturally.

09.

08.

Do you offer prints & albums?

Are your images watermarked?

Yes, we absolutely do! It is super easy to place your orders via your online gallery. For something specific, please contact us via email - info@luminousweddings.com.au

Absolutely not! The images you receive online will not have any watermarks on them.

10.

11.

What if we have to cancel or reschedule our wedding?

Can you help us with our wedding timeline?

Unfortunately, your retainer and travel fees are non-refundable. The retainer guarantees that we exclusively hold your wedding date for you, and we will actively turn down all other enquiries for that date.

However, if you do find yourself in that situation, please get in contact to discuss your personal circumstance and we will see if there’s something we can do.

Absolutely! In fact, consulting with your photographer on a timeline can help to ensure you get the right amount of time for things like family and bridal party portraits.

It also means we can ensure we get enough time for those gorgeous sunset shots!

13.

12.

Do you offer videography?

When is a good time to book you in?

Unfortunately we don’t. We like to stick to what we’re good at, but we do know a couple of amazing videographers whom we could forward you onto, so feel free to ask for those.

As soon as your venue is booked, I would suggest locking us in very near afterwards! We only take bookings as far as 18 months in advance, but keep in mind that we can be booked out for popular wedding dates up to 12 months in advance.

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14.

Do I need to provide you with a shot list?

What happens if you can’t attend our wedding?

The only shot list we may ask for is for the family portraits. Because we won’t know your guests, we may ask you to assign one organised (a.k.a. bossy) family member from each side to help corral members for photos. This will allow us to not miss anyone out, and keeps everything and everyone organised.

We have never not made it to a wedding. This would only happen if it were out of our control (an act of god, serious illness, death, etc). In this case we would do our best to help find a replacement associate photographer to take our place that we trust, or you can receive a full refund.

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16.

DO YOU HAVE INSURANCE?

How do we book?

Send through an enquiry via the contact page. We only take on a limited amount of bookings per year and is on a first-come, first-served basis. To secure a booking, we also require a signed contract and a 30% retainer.

I definitely do! Some venues require this, so I’m happy to send over a copy of all our Insurance information.

18.

ARE YOU FULLY VACCINATED?

Yes, we are. All our associates and second shooters are also fully vaccinated.

We hope we provide you answers to all your photography and wedding photography FAQ's.

If you have any more questions, please feel free to reach out to us via email or our contacts page.